Terms of Service

Psychological Service

Welcome to Sutherland Shire Psychology. This is a consent form detailing our standard practices regarding personal information, confidentiality, fees and cancellation policy. Please take the time to read and sign this form. If you have any questions, your Clinical Psychologist will be glad to help you.

Personal Information

As part of providing psychological services to you, your Clinical Psychologist will need to collect and record personal information from you that is relevant to your current situation. This information will assist with the psychological assessment and intervention that is conducted.


You may access the material recorded in your file upon request, subject to the exceptions in National Privacy Principle 6.


All personal information gathered during the provision of psychological service will remain confidential and secure except when:

  •  It is subpoenaed by a court; 
  • Failure to disclose the information would place you or another person at risk; 
  • Your prior approval has been obtained to provide a written report to another professional, e.g. GP, lawyer, psychiatrist; or discuss the material with another person, e.g. partner or employer. 

Fees and Rebates

The cost of a 55-minute consultation is $210. Payment is required at the time of booking your consultation. If you have a current Mental Health Care Plan from a GP you will receive a rebate of $128.40. 

Cancellation Policy

If, for some reason you need to cancel or postpone the appointment, please give the Clinical Psychologist at least 48-hours notice. Cancellations with less than 48-hours notice will be charged the full fee. We submit refund requests to your customer’s bank or card issuer. 


In the case of a refund, you will see the refund as a credit approximately 5-10 business days after we have issued it, depending upon your bank. This is not controlled by us, it is controlled by our payment gateway.